Job Description

Customer Service Representative (CSR) - Printing Industry Specialist

Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We’re seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team.

Key Responsibilities:

• Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication.
• Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry.
• Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle.
• Proactively handle client issues, track orders, and deliver effective solutions.
• Maintain precise records of client interactions, job specifications, and billing details.

Qualifications:

• Must have: Experience in customer service specifically within the printing or related industry.
• Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines.
• In-depth familiarity with printing processes, terminology, and industry-specific challenges.
• Experience with government contracts and compliance is a plus.

Why Join Us?

• Be part of a team that values quality, client satisfaction, and industry expertise.
• Competitive salary and benefits package.
• Opportunities for growth in a dynamic, fast-paced environment.

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Experience:

• Printing Industries: 3 years (Required)

Ability to Commute:

• Decatur, GA 30035 (Required)

Ability to Relocate:

• Decatur, GA 30035: Relocate before starting work (Required)

Work Location: In person

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