Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...to start as soon as possible in the Davie, FL area. Minimum 2 years of experience operating the following forklifts: stand-up, cherry picker, and electric pallet jack. Job Description: Receive and unload merchandise to be distributed in the warehouse Count and...
...Piper Companies is currently seeking a Clinical Research Nurse to support a reputable and growing hospital network in Philadelphia, PA . Responsibilities of the Clinical Research Nurse Recruit, screen, and enroll patients into clinical trials Perform clinical...
...providing a team of highly trained surgeons, anesthesiologists, and nurses whose focus is your comfort and care. We are currently... ...tasks. Responsibilities: Major responsibility will be circulating in the Operating Room. Requirements: Must have 2-3 years...
Advanced Architecture Analyst Redstone Arsenal, AL Join our Talent Network Advanced Architecture... ...and take your career to the next level! Our Strength Is Our People We believe... ...to do their best work every day. From entry-level employees to senior leaders, we believe...
Class A Class A tandem dump truck driver JobKenny's Concrete is hiring Class A driver, to drive my dump truck pulling low boy trailer with skid steer to job sites, concrete recycle yard etc. Must be able to secure your load. No steering wheel holders. We do residential...