Job Description

We are seeking a highly organized and detail-oriented Operations Manager to join our team. This position will oversee operations and employees within the following departments: Customer Service, Technical Support/Services, as well as Shipping/Order Fulfillment, to build out and optimize existing and new processes and procedures for increased performance and scalability.

ABOUT TOURMALINE ENTERPRISES

Tourmaline Enterprises is in the unique industry of package coding and marking. We support the success of our clients through intentional solutions and unprecedented service. Our core values are the backbone of our business and guide our hiring process. We are inspirational, disciplined, accountable, transparent, aligned and results-oriented.

RESPONSIBILITIES

Operational Leadership:

• Work closely with leadership to align operational goals with strategic business objectives.
• Supervise and mentor personnel in assigned departments.
• Manage and coordinate daily operations to ensure efficiency and alignment with company goals.
• Develop, implement, and execute to completion project management and client management initiatives across all departments under supervision.
• Establish standardized processes and documentation for tracking and accountability for performance, risk aversion, and ensuring timely delivery of goods to clients.
• Implement cost saving tools and frameworks to improve departmental efficiencies and contribute to company growth.
• Coordinate and manage schedules for internal teams, leading meetings to drive project execution and completion.

Process Improvement:

• Identify bottlenecks and inefficiencies within existing processes and develop solutions to optimize workflow.
• Establish and document standard operating procedures (SOPs) to ensure consistency and scalability.
• Collaborate with cross-functional teams to implement new tools and methodologies that drive operational excellence.

Data Management and Reporting:

• Maintain accurate records, databases, and operational logs, ensuring data integrity and accessibility.
• Develop and present reports on key performance indicators (KPIs) per department to measure project and operational success.
• Present operational updates to the Leadership team in designated meetings, and to the broader company at company All-Hands meetings.

Communication and Stakeholder Management:

• Promote a culture of transparency, accountability, and collaboration by ensuring open communication within the operations department and across all company divisions.
• Coordinate with Sales and Finance to ensure operational alignment
• Recommend, maintain and report on departmental budgetary needs.

Training and Development:

• Provide hands-on training and mentorship to employees, enhancing their project and client management skills.
• Foster a continuous learning environment and encourage process ownership among team members.

Requirements

SKILLS AND ABILITIES

• Proven experience in an operations management leadership position.
• Proven experience with project management methodologies and tools as well as process improvement.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and project management software
• Ability to work both independently and collaboratively in a fast-paced environment.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration, Operations Management, or a similar field required.
• 5+ years experience in an operational leadership role focusing on growth and management is a must and can replace the educational requirement if the experience is relevant.
• Prior work in manufacturing, distribution, and logistics is a must.
• Prior work in consumer product packaging or a related industry is a plus.

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting.
• Travel: Up to 10%
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
• Must be able to traverse the operations facility.

BENEFITS

• Paid Holidays
• Paid Time Off (PTO) and Sick Leave Program
• Tuition Reimbursement available
• Professional Training and Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Tourmaline Enterprises recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Salary: Starting salary of $75,000 commensurate with experience

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