Job Description

Goodlife is a face paced, high volume medical office. We are looking for a positive personality that enjoys the fast paced, multi-tasking environment. The right candidate has a big heart and enjoys helping people. This individual will also be incredibly organized and has exceptional communication skills. This position reports directly to the Clinic Manager.

Responsibilities:

• Managing the clinic’s schedule daily
• Facilitating and optimizing patient flow throughout the clinic
• Handling patient questions and calls with professionalism and confidence
• Following all clinical and administrative protocols
• Being exceedingly friendly to patients and staff
• Answering multiple phone lines
• Scheduling and checking patients in and out
• Use communication skills to successfully de-escalate conversations if a patient has an issue or problem.
• Patient insurance verification for benefits
• Collaborate with medical practitioners, administrative staff, and support teams to ensure seamless clinic functioning.
• Monitor and maintain adequate clinic supplies and equipment, coordinating procurement when necessary.
• Implement and improve administrative processes to increase clinic efficiency and productivity.

Qualifications:

• Bachelor's Degree preferred
• Computer skills required to manage patient information and ensure effective clinical workflows and documentation in the electronic medical record (EMR)
• Ability to work well within a team setting
• Interest in clinical/healthcare operations
• Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively.
• Exceptional communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.
• Proficiency in using clinic management software and computer systems.
• A passion for delivering excellent patient care and a commitment to continuous improvement.

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