Patient Support Specialist Job at Goodlife Physical Medicine, Seal Beach, CA

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  • Goodlife Physical Medicine
  • Seal Beach, CA

Job Description

Goodlife is a face paced, high volume medical office. We are looking for a positive personality that enjoys the fast paced, multi-tasking environment. The right candidate has a big heart and enjoys helping people. This individual will also be incredibly organized and has exceptional communication skills. This position reports directly to the Clinic Manager.

Responsibilities:

  • Managing the clinic’s schedule daily
  • Facilitating and optimizing patient flow throughout the clinic
  • Handling patient questions and calls with professionalism and confidence
  • Following all clinical and administrative protocols
  • Being exceedingly friendly to patients and staff
  • Answering multiple phone lines
  • Scheduling and checking patients in and out
  • Use communication skills to successfully de-escalate conversations if a patient has an issue or problem.
  • Patient insurance verification for benefits
  • Collaborate with medical practitioners, administrative staff, and support teams to ensure seamless clinic functioning.
  • Monitor and maintain adequate clinic supplies and equipment, coordinating procurement when necessary.
  • Implement and improve administrative processes to increase clinic efficiency and productivity.

Qualifications:

  • Bachelor's Degree preferred
  • Computer skills required to manage patient information and ensure effective clinical workflows and documentation in the electronic medical record (EMR)
  • Ability to work well within a team setting
  • Interest in clinical/healthcare operations
  • Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively.
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.
  • Proficiency in using clinic management software and computer systems.
  • A passion for delivering excellent patient care and a commitment to continuous improvement.

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