Job Description

Retail Service SpecialistWell-known AAA Brand Products and ServiceExcellent Earning PotentialPaid TrainingIf you are a career-minded, service-driven professional looking to join a fast-paced organization, then you have come to the right place. This is an exciting entry-level position in our branch network, ideal for candidates interested in working in a team environment and interfacing with AAA members by providing insurance and membership services support.In this role you will: Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!Be eligible for a competitive benefits package, including Paid Volunteer time and Pension PlanProvide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties. Perform routine and advanced duties in support of agents and other team members.Develop insurance leads for office sales agents and life specialists.Be expected to be available during our branch hours of operation: Monday through Friday, 9 am - 5:30 pm and rotating Saturdays, 9 am - 1 pm. We are closed on Sundays and most holidays.The ideal candidate will have:Prior experience in insurance, retail sales, banking, or similar customer service/sales environmentAdvanced customer service skillsAbility to work overtime, including SaturdaysAbility to travel locally when necessaryProficiency with Microsoft Office basicsProven ability to exceed assigned sales or service quality goalsExcellent communication, interpersonal and organizational skillsAdaptability to change and ability to meet deadlinesRequirements:A high school diploma or GEDSuccessful completion of background check and drug screeningAbility to qualify for Personal Lines Insurance LicenseRemarkable benefits:* Health coverage for medical, dental, vision* 401(K) saving plan with company match AND Pension* Tuition assistance* PTO for community volunteer programs* Wellness program* Employee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer

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