Job Title- Technical Program Manager with Pega exp
Job Location- Mississauga, ON (Hybrid 3 days in a week)
Job Type: FTE
Mandatory- Active PMP certification holder from PMI
Job Summary
We are looking for a seasoned Technical Program Manager (TPM) with a background in managing complex enterprise programs and a working knowledge of Pega platform capabilities. The ideal candidate will work closely with cross-functional teams including business stakeholders, engineering, QA, and architecture teams to deliver strategic initiatives with a focus on Pega-based solutions.
Key Responsibilities
Lead end-to-end program delivery with a mix of Pega and non-Pega components, ensuring alignment with business objectives.
Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
Collaborate with Pega developers and architects to plan and execute development and integration efforts.
Drive sprint planning, execution, and retrospectives using Agile methodologies (Scrum or SAFe preferred).
Track program milestones, risks, dependencies, and overall delivery health.
Ensure all deliverables meet quality standards and regulatory/compliance requirements.
Manage stakeholder communications and provide regular updates on program progress and issues.
Work closely with QA teams to ensure testing strategies and results align with expectations.
Coordinate UAT and production deployment planning.
Drive continuous improvement in processes, delivery methodologies, and team collaboration.
Required Skills and Experience
10+ years of overall IT experience with at least 3+ years in a Program role.
Exposure to Pega projects, with a solid understanding of case management, decisioning, and rules.
Proven experience managing cross-functional technical teams and large-scale enterprise programs.
Strong understanding of Agile/Scrum methodologies and associated tools (e.g., Jira, Confluence).
Excellent communication, stakeholder management, and conflict-resolution skills.
PMP, CSM, or SAFe certification is a plus.
Preferred Qualifications
Prior experience delivering digital transformation or automation initiatives using Pega.
Background in BFSI domains is a plus.
Hands-on understanding of Pega applications like Customer Service, Sales Automation, or Smart Dispute is desirable.
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